Friday 25 March 2011

Brief overview of Knowledge Process Outsourcing (KPO)

Brief overview of Knowledge Process Outsourcing (KPO)

Knowledge process outsourcing (KPO) is the most advanced form of outsourcing that includes knowledge-intensive business processes with high level of specialized domain related knowledge.
KPO is considered to be the evolution and maturity of the BPO sector that involves a component of Business Processing Outsourcing (BPO), Research Process Outsourcing (RPO) and Analysis Proves Outsourcing (APO) carried out by staffs with advanced analytical skills, technical expertise, depth of knowledge, experience and decisive judgment.
The motive of KPO is to bring higher value to organizations by providing business expertise rather than process expertise and reduce variable cost.
Segments of KPO services
The KPO services include the following
  • Research & Development (equity, fixed income and credit, and quantitative research)
v      Financial Research
v      Business Research & Analytics
v      Market Research
v      Patent Research
v      Legal Research
v      Life Science Research
v      Clinical Research
v      Intellectual Property (IP) Research
  • Advanced Web Applications
  • Business and Technical Analysis
  • Learning Solutions
  • Animation & Design
  • Pharmaceuticals and Biotechnology
  • Medical Services
  • Writing & Content Development
  • Data Analytics
  • Network Management
  • Training & Consultancy

Now KPO is also utilized in engineering Services, web Development application, CAD/CAM Applications.

As the KPO industry effectively put together the factors like as cost advantages, scalability, the ability to provide quick turn around, and geographical attractiveness etc., the industry is expected to gain a quick growth in the near future. Outsourcing increased by three rungs with the appearance of KPO

Benefits of KPO
KPO can expect to get the following benefits to the outsourcing company:
  • Huge amount of cost savings that can be used somewhere else.
  • Good quality work
  • Standard operational efficiency.
  • On time delivery of services
  • Increase in profits.
  • Adaptability to changes in required quality
  • Option to recruit a larger work force without raising costs.
  • Help gain a competitive edge in the market by enhancing the efficiency of the processes

Evaluation of KPO

LPO
LPO is known as legal process outsourcing. LPO contains a wide range of legal processes like patent application drafting, legal research, pre-litigation documentation, advising clients, writing software licensing agreements and drafting distribution agreements.

RPO
RPO refers to Research Process Outsourcing. This is mostly applicable in the biotech industry. Clients outsource their R&D work.
Alternatively RPO is also known as Recruitment Process Outsourcing. RPO is identical to Human Resource Outsourcing (HRO). The RPO team mostly handles all the recruitment.

HRO
HRO indicates to Human Resource Outsourcing. HR contains a group of activities like payroll management, training, staffing, benefits administration, travel and expenses management, retirement and benefits planning, risk management, compensation consulting, etc. These activities are outsourced so that  the owner can concentrate on the other aspects of the business.

MBPO
MBPO is termed as Medical Business Process Outsourcing. Apollo Hospitals is the first major hospital to be getting into this.

Future of KPO
Current trend and future prospect of KPO is highly potential. Current estimates of the KPO market stand at anywhere from $1 to $3 billion assuming an average revenue per person of $55,000 over the next four years. The global KPO industry is expected to top out at a whopping $17 billion by 2010, of which $12 billion would be outsourced to India. KPO industry employed approximately 106,000 professionals in 2006-07 and is predicted to grow to 350,000 in 2011-2012.

India's KPO sector is forecasted to acquire USD 11.2 billion in 2011-2012; and the equity research and investment banking domain currently represents one of the fastest growing areas of analytics offshoring.

The Indian KPO sector is expected to employ more than 250,0000 KPO professionals by 2010. India will detain more than 70% of the KPO sector by 2010. Apart from India, countries such as Russia, China, the Czech Republic, Ireland, and Israel are also expected to join the KPO industry

India provided $3.5 billion of BPO and KPO (but non-IT) services in 2003 and is expected to grow at a CAGR of 36 per cent during 2004 to 2010. Hence, it is likely to earn $30 billion in 2010 by providing these services.

 

How to make your portfolio website attractive for web design service

Now-a-days there is a lot of competitions in the web development sectors. In order to keep ahead in the competition and to turn the general clients into prospective buyer you have to make your portfolio website most attractive and appealing.
Your portfolio website will be a symbol of yourself, be a mock-up of your work, and offer clients a means to get in touch with you.
One should maintain the following guidelines for making his/her portfolio website appealing to the prospective clients.
Unique logo – You should give a professional prominent logo in your website that may include your company name or very short description about your business like website design/website development etc. Alternatively you may also use ‘Alt’ tag. Don’t use any clip art or fancy script in your logo.
Attractive tagline/headline – You may use some taglines/headlines in your website as the 80% of your visitors will see your headlines initially before entering your site. The tag lines will provide vital information about your service and performance indicating what makes you different among other competitors in the market. The text in the tag line should be brief and relevant so that it can grasp the attention of the prospective clients and compel them to stay in your site.
Good portfolio or Samples of your work – Create a detailed portfolio of your completed projects as prospective clients will quickly glimpse at your site and if nothing grasps their attention, they will bounce out.
Brief overview of your services – Provide detailed description about the normal & specialized services you offer as the client can easily select you if your service meets client’s requirements. Break up your total services into different segments as much as possible. The term ‘Web development’ is used in a broad way that may includes Flash design, HTML, Java Script, different kinds of programming languages like PHP, MySQL etc., CMS web design, OS-commerce Solutions, Logo design, Banner design ….many more. So don’t inform your clients just saying you only provide web development services.
If you specialize in designing for certain type of clients, you must indicate it by saying "specializing in OS commerce Solutions for those who want to sell their products online".
About you page – In about us page, try to give personal information about yourself or about your company’s activities so that the clients get some clear pictures before the project handover. Personal information may include your background, your location, how many years you've been in the business, your skills etc. Also don’t forget to include your picture - this allows them to see with whom they are actually deal with and builds trust. This is the place where you can show off any awards and recognition you have earned regarding your service. This will add a great value to your service.
Contact page - This is the most vital page on your website. If you overlook this page without giving proper location and contact details the client will find it difficult to contact you if the client requires your services. Include all the probable options you want to be contacted, such as phone, email address, instant messenger, fax, skype etc. Your contact page may increase your revenue to a great extent.
Testimonials – Give some reviews of the clients with whom you have worked previously and successfully completed their projects. These reviews will create good testimonials for work and add reliability on your performance.
Increase the interest of your visitors to take the plunge – If any visitors visit your site, your intention will be to get a quotation from that visitors, the visitor contact you for more information or the visitor leave his/her contact details.
The greatest possible way to acquire their information is to offer something in return.
You can offer the client the following opportunities:-
· You can provide the client a downloadable document through online
· You can send the client a free newsletter containing most updated news, article, blogs, technicalpapers etc.
· You can generate a report on how to keep away from web developer scam artists
· You can also show him a case study of a website that you developed and how much the business' income increased
The above procedures will help you to increase your trustworthiness and enhance the possibilities for making a deal with clients in near future.